Rewards

This guide explains how points are earned, how tiers work, and how to redeem to coupons or site credits. It applies to both Stripe and PayPal customers and mirrors the in-app Rewards page.

Open the in-app hub

Manage points, create coupons, or convert to site credits directly from the dashboard.

Go to Rewards

Skip to redemption

Jump to the coupon vs credit guidance and Stripe/PayPal tips.

Jump to redemption

Quick facts

⭐ Earn automatically

Points accrue on subscription renewals and activation bundle purchases.

🎟️ Two redemption paths

Convert points to coupons (one-time) or to site credits (auto-applied to invoices).

💳 Stripe or PayPal

Coupons work for both; site credits are recommended for PayPal to reduce checkout friction.

🛡️ Good standing required

Fraud holds, disputes, or suspensions block redemptions until resolved.

How you earn points

Automatic Earning

Points are awarded automatically based on your account activity and milestones:

Earning Opportunity	When It Happens	Details
Subscription Renewal	Each billing cycle	Scaled by activation bundle size; posts after successful payment. Long-term customers may receive bonus multipliers.
New License Purchase	At checkout	Awarded on successful payment (Stripe/PayPal). First license may earn a welcome bonus.
Account Anniversaries	6 months, 1 year, 2 years, etc.	Automatic congratulatory bonuses at major milestones.
Activation Milestones	Reaching 5, 10, 20, 50+ activations	Bonus points when you cross activation count thresholds.
Migration Bonus	Successfully migrating from legacy system	One-time reward for completing migration to v3 platform.
Tier Upgrades	Reaching Silver, Gold, or Platinum	Celebrate achieving new loyalty tiers with bonus points.
Community Spirit	Someone uses a coupon you created	Earn 50 points when another user redeems a single-use coupon you shared instead of using it yourself.
Referrals	When referred users complete purchases	Earn points when friends you refer become active customers.
Seasonal Events	Special occasions & holidays	Limited-time bonuses during promotional periods.
Birthday Bonus	Your account anniversary date	Annual celebration reward (if birth date is on file).

Earning Conditions

Requirement	Impact
Good Standing Required	Fraud holds, open disputes, or account suspensions pause all earning and redemption until resolved.
Cooldown Periods	Some bonuses have cooldown windows (e.g., referral bonuses once per 30 days) to prevent abuse.
Valid Payment Method	Payment failures or expired cards can pause automatic earning on renewals.
Active Subscription	Renewal bonuses require an active, auto-renewing subscription in good standing.

Eligibility checks

Redemptions pause if your account has fraud holds, open disputes, or a suspension. Clear those flags, then refresh the Rewards page to redeem.

Tiers and progress

Tier	Lifetime points	Benefits
Bronze	Entry	Base earning rate; all automatic bonuses enabled
Silver	e.g., 2,500	Enhanced renewal multipliers; priority for seasonal events
Gold	e.g., 7,500	Increased milestone bonuses; early access to promotions
Platinum	e.g., 15,000	Maximum earning multipliers; exclusive anniversary rewards

Progress tracking

See your exact thresholds and next-tier progress inside the Rewards page. Values above are illustrative if your instance uses dynamic thresholds.

Redeeming points

You earn 1 point per dollar spent. When redeeming, 1 point = $0.01 for both coupons and site credits.

Path	Conversion	Expiry	Best for
Coupons	1 point = $0.01 discount	30 days after creation	Initial purchases, one-time discounts
Site credits	1 point = $0.01 credit	No expiration	Stripe renewals with auto-apply enabled

Create a coupon in-app Convert to credits in-app

Conversion Examples

75 points = $0.75 coupon or $0.75 in credits
500 points = $5.00 coupon or $5.00 in credits
1000 points = $10.00 coupon or $10.00 in credits

Payment Provider Differences

Critical: PayPal Subscription Limitations

Active PayPal subscriptions (auto-renew mode) cannot use credits or coupons on renewals. PayPal’s billing agreements lock in the payment amount when the subscription is created. Once a PayPal subscription is running, the renewal amount cannot be modified.

Solution: Enable PayPal Manual Payment Mode in Settings → Preferences to use coupons and credits on renewals.

What this means:

✅ Coupons and credits work at initial purchase (both modes)
✅ Stripe subscriptions can auto-apply credits to renewals (if enabled in Settings)
❌ PayPal auto-renew subscriptions cannot apply credits or coupons to renewals
✅ PayPal manual payment mode allows credits and coupons on renewals

Stripe Subscriptions (Recommended)

Full flexibility with credits:

Enable Auto-Apply Credits to Renewals in Settings → Preferences → Billing & Credits
Convert points to site credits on the Rewards page
Credits automatically offset your next Stripe invoice before charging your card
Works with saved payment methods - seamless and automatic

Coupons at purchase:

Apply coupon codes at initial checkout
Reduces the first payment amount
Cannot be applied to future renewals (use credits instead)

PayPal Subscriptions

PayPal has two payment modes, controlled via Settings → Preferences → Billing & Credits:

Auto-Renew Mode (Default):

✅ Coupons and credits work at initial purchase
❌ Cannot use coupons or credits on renewals
PayPal subscriptions lock in the payment amount when created—the billing agreement cannot be modified without canceling and recreating

Manual Payment Mode:

✅ Coupons and credits work at initial purchase
✅ Coupons and credits work on renewals
Each renewal is a one-time payment, allowing full discount flexibility
You’ll receive invoice reminders 7 days before expiration

Enable Manual Payment Mode:

Go to Settings → Preferences → Billing & Credits
Toggle PayPal Manual Payment Mode to ON
New purchases and renewals will use manual payments instead of subscriptions

PayPal $0.01 Minimum Transaction

PayPal enforces a $0.01 minimum for all transactions. If your coupons and credits reduce an order to $0.00:

Stripe will process it at $0.00 (free)
PayPal will charge $0.01 (minimum enforced)

When you see a $0.00 total at checkout, you’ll see a notice explaining that PayPal requires $0.01 while Stripe processes it free. Choose Stripe if you want a truly free checkout after discounts.

Recommendation for PayPal users

Enable Manual Payment Mode if you want to use loyalty rewards on renewals. Alternatively, switch to Stripe subscriptions for automatic credit application with seamless auto-renewal.

Conversion path (in-app)

Open Dashboard → Rewards.
Check your points balance and good standing status.
Pick a redemption path:
- Create coupon: Enter points (e.g., 500 points = $5.00 coupon), generate a single-use code, apply at your next checkout. Expires in 30 days.
- Convert to credits: Enter points (e.g., 500 points = $5.00 credits), adds to your site credits balance. Never expires. Auto-applies to Stripe renewals if enabled in Settings.
Refresh to see the updated balance and your generated coupons.

FAQs

Points do not currently expire; coupons expire 30 days after creation. If point expiration policy changes, we will announce in-app and via email.

Not today. Each redemption creates one coupon. For flexible, partial use across multiple transactions, convert points to credits instead.

Match the in-app minimums configured for your account or promotion. Typically a minimum of 100 points ($1.00) is required.

Fraud, dispute, or suspension holds block redemptions until cleared. Your points balance is frozen but safe—you can redeem once good standing is restored.

Yes, for Stripe purchases and PayPal one-time purchases. Apply a coupon at checkout for an immediate discount, then credits auto-apply to reduce the remaining balance. However, PayPal active subscriptions cannot use either credits or coupons on renewals due to billing agreement restrictions.

Stripe processes $0.00 transactions normally—you pay nothing. PayPal enforces a $0.01 minimum for all transactions due to platform restrictions. At checkout, you'll see a notice explaining that PayPal requires $0.01 while Stripe is free. Choose your preferred payment method accordingly.

PayPal's billing agreements lock in the payment amount when the subscription is created. The agreement itself would need to be cancelled and recreated to change the amount, which would lose any promotional pricing you received initially and reset your billing cycle. This is a PayPal platform limitation.

Yes. Cancel your PayPal subscription, then repurchase with Stripe. Enable Auto-Apply Credits to Renewals in Settings → Preferences → Billing & Credits. Convert points to site credits on the Rewards page, and they'll automatically offset future Stripe invoices.

Expired coupons cannot be used. Check the Your Coupons section on the Rewards page to track expiration dates. Consider converting points to credits instead—they never expire.

No. Points convert to store credit or discount coupons only. They have no cash value and cannot be transferred or withdrawn.

Credits apply in your account currency; cross-currency redemptions are not supported.

Coupons must still be valid on a successful charge; credits remain in balance, but fraudulent or refunded activity can reverse points or credits.

No. Credits only offset future invoices or purchases in this account.

Yes! Coupons created from loyalty redemptions are shareable, but they're single-use only (one person total can redeem them). You have a choice: use the coupon yourself OR share it with someone else. If someone else uses your coupon, you earn a 50-point "Community Spirit" bonus as a thank you for being generous! You'll receive a notification when your shared coupon is used.

Community Spirit is a special loyalty bonus that rewards you for sharing coupons with the community instead of using them yourself. When you redeem points for a coupon and give it to someone else to use, you automatically earn 50 points as a thank you. This encourages community members to help each other save money. Remember: coupons are single-use, so sharing means you're choosing to let someone else benefit instead of yourself—that's true community spirit!

Do

Use Stripe subscriptions if you want credits to automatically offset renewals.
Enable "Auto-Apply Credits to Renewals" in Settings for seamless Stripe invoice offsets.
Convert points to credits instead of coupons if you prefer no expiration and flexible use.
Keep your account in good standing—clear disputes or holds before redeeming.
Check the "Your Coupons" section on the Rewards page to track expiration dates.
Apply coupons at initial purchase for both Stripe and PayPal for one-time discounts.

Don't

Don't expect PayPal subscription renewals to accept credits or coupons (billing agreement limitation).
Don't let coupons expire—use them within 30 days or convert points to credits instead.
Don't attempt redemptions while on fraud/dispute hold—it will be blocked.
Don't expect cash refunds from credits—they only offset invoices within your account.
Don't skip payment validity checks—invalid payment methods can pause point earning.