Subscriptions

A QuickBox Pro subscription is a recurring agreement between you and the payment gateway you chose at checkout (Stripe or PayPal). The gateway charges you on a renewal schedule, and as long as those charges succeed, your license stays active. This page walks through the full lifecycle — from creation to cancellation, reactivation, and what happens to your license at each step.

Active subscriptions

View, cancel, or reactivate any subscription on your account.

Open Subscriptions

Order history

See past invoices, receipts, and renewal payments across all gateways.

Open Orders

The subscription lifecycle

State	What it means	Your access	What happens next
Active	Your subscription is current and renewing on schedule.	Full access.	On the next renewal date, the gateway charges you and the period extends.
Pending cancellation	You cancelled, but the period you already paid for has not ended.	Full access until the period ends.	You can reverse the cancellation at any time before the period ends.
In grace period	A renewal payment failed. You have up to 72 hours to recover.	Access is paused.	Pay the outstanding invoice or update your method within 72 hours to restore access.
Cancelled or expired	The subscription has ended — paid period ran out, grace expired, or the gateway terminated it.	No access.	Purchase a new subscription (or a lifetime license) to resume.

One subscription, one gateway, one license

A subscription is created on one gateway (Stripe or PayPal) and stays there. It is also tied to one specific license — if you have multiple licenses, each one has its own subscription on its own gateway and renews on its own schedule.

How a subscription is created

When you complete checkout, three things happen:

The gateway you chose (Stripe or PayPal) creates the recurring billing agreement.
QuickBox Pro records the new subscription against your license.
Your license becomes active immediately — you don’t have to wait for the gateway to confirm.

If the gateway fails to confirm the initial charge (extremely rare), the license is rolled back and your account is not charged.

What gateway will my subscription use?

One method linked: that method is used automatically.
Both methods linked: the checkout page shows a Stripe / PayPal toggle. Whatever you pick is locked in for the lifetime of this subscription.
No method linked: you’ll be prompted to add one before completing checkout.

Once a subscription is created, the gateway is fixed. You cannot move it to the other gateway later — see How subscription gateways work.

Cancelling a subscription

You can cancel any active subscription at any time from the Subscriptions page. Cancellation does not cut off access immediately — it stops the next renewal. Your access continues through the end of the period you’ve already paid for.

What cancelling does

The gateway will not attempt the next renewal charge.
Your license stays active until the end of the current paid period.
After the period ends, the license becomes inactive.
You keep all your account data, settings, and loyalty points balance — only the license access changes.
We email you a confirmation with the exact date your access ends and instructions for reactivating before then.

What cancelling does not do

It does not refund any portion of the period you already paid for. QuickBox Pro maintains a strict no-refund policy.
It does not delete your account or remove linked payment methods.
It does not affect any other subscriptions on your account — each license is cancelled independently.

Cancel any time before the period ends

You don’t have to time the cancellation. Cancel when it’s convenient — your access continues uninterrupted through the end of the period you already paid for.

Reactivating before expiry

Both Stripe and PayPal subscriptions can be reactivated any time before the paid period ends. If you cancel and then change your mind:

Go to Subscriptions and find the subscription marked “pending cancellation”.
Click Reactivate.
The cancellation is reversed — the gateway resumes the original renewal schedule on the original date.

No new charge is created. No new subscription is created. The same subscription continues uninterrupted.

Reactivation is only possible before the period ends

Once your paid period ends and the subscription becomes cancelled or expired, it is terminal. You cannot reactivate the same subscription — you must purchase a new subscription or a lifetime license to resume access. Plan ahead if you want to keep the subscription going.

After the period ends

If you let the period run out (or grace expires after a failed payment), the subscription is gone for good. To resume access:

Purchase a new subscription with either gateway, or
Purchase a lifetime license for one-time, no-renewal access.

Your account, settings, loyalty points, and order history are preserved across the gap.

Switching gateways

Because subscriptions are tied to the gateway that created them, switching from Stripe to PayPal (or vice versa) is a two-step process:

Cancel your active subscription from Subscriptions. Your access continues through the end of the period you already paid for.
Before that period ends, complete checkout for a new subscription with the other gateway. Your license access continues uninterrupted.

No automatic migration

QuickBox Pro does not automatically migrate subscriptions between gateways. The gateway is part of the subscription and stays with it for the subscription’s lifetime.

Renewals

On the renewal date, the gateway charges your subscription automatically.

Stripe: charges the card attached to your Stripe customer record. If the card has been updated, Stripe uses the new card automatically.
PayPal (auto-renew): charges the linked PayPal account through the billing agreement. PayPal uses whatever funding source is currently set on your PayPal side (card, bank, balance, etc.).
PayPal (Manual Payment Mode): sends an invoice that you pay manually before the renewal date. See Payment Methods.

When the charge succeeds, your license’s expiration date extends by one billing period and you receive a receipt.

When the charge fails, the subscription enters the 72-hour grace period. The gateway will keep trying to recover the payment automatically, and you can also pay the outstanding invoice or update your payment method to recover faster.

Applying credits to renewals

Stripe: turn on Auto-Apply Credits to Renewals in Preferences. Credits offset the invoice before Stripe charges your card.
PayPal: turn on PayPal Manual Payment Mode in Preferences. Each renewal becomes a one-time invoice you pay manually, where credits and coupons apply normally.

For everything credit- and points-related, see the Rewards guide.

License attachment

Your license is attached to your subscription. As long as the subscription is active or in grace, the license grants you access. When the subscription ends (cancelled, expired), the license becomes inactive.

Subscription state	License access
Active	Active — full access.
Pending cancellation (paid period not yet ended)	Active — full access until period ends.
In grace period	Paused — restored if payment recovers within 72 hours.
Cancelled or expired	Inactive — no access. Purchase a new subscription or lifetime license to resume.

Lifetime licenses are different

Lifetime licenses are one-time purchases that do not depend on a subscription. They never enter the grace period and never expire on their own. See Lifetime Licenses.

Frequently asked

No. Cancellation stops future renewals; it does not refund any portion of the period you already paid for. Your access continues through the end of the period — there is no proration. See the Refund Policy for the full statement.

Yes — as long as your paid period has not ended. Go to Subscriptions, find the subscription marked "pending cancellation", and click Reactivate. The original renewal schedule resumes. After the period ends, the subscription is terminal and you'd need a new purchase.

Renewals are non-refundable. If you intended to cancel and forgot, the subscription continues for another period and you have access for that full period. To prevent the next renewal, cancel as soon as you remember — your access continues through the now-current paid period.

Yes, with one step. Cancel the Stripe subscription — access continues through the end of your paid period. Before that period ends, purchase a new PayPal subscription. As long as the new period starts before the old one ends, your access is uninterrupted.

Yes. QuickBox Pro sends renewal reminder emails ahead of the renewal date. PayPal Manual Payment Mode users also receive an invoice email separately. You can control reminder preferences in Notifications.

Your account, settings, order history, and loyalty points are preserved. Only the license access changes. If you start a new subscription later, all of that comes back with you.

Do

Cancel as soon as you decide not to renew — access continues through the end of your paid period.
Reactivate before the paid period ends if you change your mind (this is reversible only until then).
When switching gateways, start the new subscription before the old period ends so access stays uninterrupted.
Keep your payment method up to date to avoid renewals failing into the grace period.
Check the <a href="/dashboard/subscriptions">Subscriptions</a> page to confirm renewal dates and gateway.

Don't

Don't expect a refund for unused period time — cancellation stops future renewals only.
Don't wait until after the paid period ends if you change your mind about cancelling — once it ends, the subscription is terminal.
Don't assume changing the default payment method moves an existing subscription to a new card or gateway.
Don't try to merge two subscriptions onto one license — each license has its own subscription.