Billing & Payments

This guide explains how QuickBox Pro billing works for both Stripe and PayPal customers — how subscriptions are created, what happens at renewal, what the 72-hour grace period covers, how cancellation works, and how lifetime licenses fit into the picture. The mechanics below apply equally to both gateways unless explicitly called out.

Manage your billing

Add or change payment methods, view invoices, cancel or reactivate a subscription.

Open Billing

Active subscriptions

See every active and recently-cancelled subscription, with renewal dates and access status.

View Subscriptions

Quick facts

Two supported gateways

Pay with Stripe (credit/debit card) or PayPal. Both support automatic renewals.

Auto-renewal by default

Subscriptions renew automatically through whichever gateway you used at checkout.

72-hour grace period

After a missed payment, you have 72 hours to recover before the license is permanently expired.

Lifetime licenses

One-time purchase, no renewals — yours for the life of the product, with limited exceptions.

How subscriptions work

When you purchase a subscription, the subscription itself is created on the payment gateway you chose at checkout — either Stripe or PayPal. From that moment, the gateway is the system of record for that subscription’s renewals, retries, and cancellation. QuickBox Pro listens to events from the gateway (payment succeeded, payment failed, subscription cancelled) and updates your license accordingly.

This has one important practical consequence:

Subscriptions cannot be migrated between Stripe and PayPal

A subscription lives on the gateway it was created on. If you started a subscription with Stripe, it will continue to renew through Stripe until it ends. If you want to switch gateways, you must cancel your current subscription (access continues until the period ends) and purchase a new subscription with the other gateway.

You can have both payment methods linked to your account at the same time — that is fully supported. Linking a method just means QuickBox Pro can use it for future purchases. It does not move existing subscriptions.

Choosing a payment method at checkout

If both Stripe and PayPal are linked to your account, the payment-method picker at checkout lets you choose which gateway runs this purchase. That choice is per-purchase and is locked in for the lifetime of the subscription it creates.

Default payment method only applies to new purchases

Setting a “default payment method” in your account settings affects new subscriptions and one-time purchases. It does not change how your existing active subscriptions renew — those continue charging the payment method attached to them when they were created.

What you’ll find in this section

Topic	What it covers
Payment Methods	Stripe vs PayPal, linking and updating payment methods, per-checkout choice, PayPal Manual Payment Mode.
Subscriptions	Subscription lifecycle, cancellation, reactivation before the period ends, what happens to attached licenses.
Failed Payments & Grace Period	The 72-hour grace window, what triggers it, how to recover, what happens when grace expires.
Lifetime Licenses	One-time purchase that never renews, what can and cannot terminate a lifetime license.

Subscription lifecycle at a glance

State	What it means	Your access
Active	Subscription is current. Renewal will run automatically on the next billing date.	Full access.
Pending cancellation	You cancelled, but the paid period has not ended yet.	Full access through the end of your paid period. Reversible until then.
In grace period	A renewal payment failed. You have up to 72 hours to update payment or pay the outstanding invoice.	Access is paused. Restoring payment within 72 hours restores access.
Expired or cancelled	The subscription has ended — either grace expired, you cancelled and the period ran out, or the gateway terminated it.	No access. Purchase a new subscription (or a lifetime license) to resume.

After 72 hours, expiration is permanent

Once your subscription has been in the grace period for 72 hours without payment, the license is permanently expired. The same license cannot be reactivated — you will need to purchase a new subscription (or a lifetime license) to regain access. See Failed Payments & Grace Period for the full timeline.

Cancellation, in plain terms

You can cancel any active subscription at any time from the Subscriptions page. Cancellation does not cut off access immediately — it stops the next renewal. Your access continues through the end of the period you’ve already paid for.

Both gateways now behave the same way for cancellation reversibility:

Before your paid period ends: you can change your mind and reactivate. Renewals resume normally on the original schedule.
After your paid period ends: the subscription is terminal. To resume access, purchase a new subscription or a lifetime license.

Full details and the exact reactivation steps live in Subscriptions.

Refunds and credits

QuickBox Pro maintains a strict no-refund policy that applies to all purchases — initial subscriptions, renewals, upgrades, seat additions, and lifetime licenses. We do not provide partial refunds or prorated credits when you cancel mid-period.

Read the full policy

For the complete refund policy — including dispute handling, ToS-violation cancellations, and the reasoning behind the policy — see the Refund Policy page.

If you have site credits or loyalty points on your account, those can offset future invoices. Credits never expire and can be applied automatically to Stripe renewals (and to PayPal renewals when Manual Payment Mode is enabled). For everything credit- and points-related, see the Rewards guide.

Frequently asked

Not directly — a subscription is tied to the gateway it was created on. To switch gateways, cancel your current subscription (access continues until the period ends), then purchase a new subscription with the other gateway. Your license access continues uninterrupted as long as you start the new subscription before the old one's paid period ends.

No. Each subscription belongs to exactly one gateway. Having both methods linked just means you can choose between them at checkout for new purchases. Existing subscriptions continue charging only the gateway they were created on.

Your access continues through the end of the period you've already paid for. After that, the license becomes inactive and you'll need a new subscription (or a lifetime license) to resume. Cancelling does not delete your account, your settings, or your loyalty points balance.

Yes — within the 72-hour grace period. Update your payment method or pay the outstanding invoice from the dashboard, and your license reactivates immediately. After 72 hours, the license is permanently expired and a new subscription is required.

No. QuickBox Pro operates on a strict no-refund policy. Cancellation always stops future renewals, but no portion of an already-paid period is refunded. See the Refund Policy page for the full statement.

Yes. Stripe subscriptions can auto-apply credits to renewals (enable Auto-Apply Credits to Renewals in Preferences). PayPal subscriptions need Manual Payment Mode turned on to apply credits at renewal. See the Rewards guide for the full credit and coupon mechanics.

Do

Keep your payment method up to date — most failed renewals are expired or replaced cards.
If a payment fails, act within 72 hours to keep the same license. After that, you need a new subscription.
Use Stripe with Auto-Apply Credits to Renewals for the most hands-off setup.
Cancel before your renewal date if you do not want to renew — your access continues through the period you already paid for.
Check the <a href="/dashboard/subscriptions">Subscriptions</a> page to confirm what gateway your subscription is on.

Don't

Don't expect a subscription to switch gateways automatically — you must cancel and re-purchase.
Don't assume your default payment method changes how existing subscriptions renew — it doesn't.
Don't wait past 72 hours after a failed renewal — the license expires permanently and cannot be recovered.
Don't expect refunds for unused time after cancelling — the policy is strict no-refund.